FAQs - App

• Why are trips missing in the Trip History?

  

  There are three primary reasons why some trips could be missing. First, settings required to detect trips may have been changed. Make sure that your settings on your phone match those mentioned in the “Recommended Settings.” Even if one sensor is disabled, the accuracy of the app is affected. Second, there could be a delay in refreshing your trip history due to internet connectivity issues. After a few minutes, check again. Third, unreliable sensor data. Proximity to high-rise buildings, cell phone jammers or dead spots may cause this. To avoid incorrect analysis which could impact scores, the system automatically invalidates some trips to give drivers the benefit of the doubt. These invalid trips would not be displayed in Trip History.

• Why is the Trip Start Location not accurate on Trip Map?

  

  Sometimes you may see that the trip map does not accurately reflect the exact starting point. The RoadPilot® app is trying to detect movement without any user input or signal from a vehicle or an external device, so by design there will be a slight delay before the app realizes a driver is in motion. In addition, phone model (OS version, and GPS sensor accuracy), Wi-Fi connection, cell connection, etc. play a part in informing the app about the trip start.

• What time frame is considered to calculate Overall Driving Score?

  

  Overall driving scores are based on all the trips recorded by the RoadPilot app since participation began. On the Driving Stats screen, drivers may select from either the current month or the previous month to check driving scores.

• What is the grey line in the trip map at the start?

  

  Sometimes motion detection is delayed and there is loss of map data from the point where the trip actually began. To minimize that data loss, the RoadPilot app will estimate the actual starting point based on past data. That estimated portion of map is shown in grey line, to identify it differently from the factual portion of the map.

• How does the Logbook work?

  

  The Logbook feature is applicable to fleet implementations only. If your organization provides a Log-Off feature, the time between a logon and logoff is recorded as a “Session” in the Logbook. Trips taken in that time period are automatically recorded under that session. Comments may be captured in the Logbook. Please ask your Fleet Manager/Supervisor for any standards specific to your organization.

• Is the Phone Usage triggered when Bluetooth is used to make/receive calls, or for maps used for navigation?

  

  No. Calls via Bluetooth controls are not recorded as a phone usage. If the navigation app was used for the majority of your trip, it is not considered as a phone usage event. However, if the maps are referred to in short spurts they will be flagged as phone usage. In other words, anything that is considered as “hands-free” use of phone is not flagged as a Phone Usage.

• My battery is draining rapidly, is RoadPilot the reason?

  

  This is most unlikely. Extensive tests indicate that the RoadPilot app should not consume more than 1% of the battery per hour in a background mode. Opening the app frequently to review data can consume additional power.  Sporadic incidents with specific older phones, often with slower processors, have been reported to consume battery at a higher rate.

• Does RoadPilot use cellular data with the network carrier?

  

  Yes, but data usage is small and almost negligible compared to available limits of a standard data plans. To function as designed, the RoadPilot app makes calls into various third-party API services for posted speed limits, weather, traffic, roadside assistance, etc. using data, and to sync the trip data with the server. The RoadPilot app typically runs “in the background.” Users should avoid opening the app when it is not connected to Wi-Fi. Accessing the app while on the road to access various screens and information will result in additional data usage.

• Why did RoadPilot not collect any data for the last few days?

  

  When logged in, the RoadPilot app is designed to run as a background process, but if the app is accidentally deleted, the background process also stops. When RoadPilot is reinstalled, you will need to login again. Make sure you are following “Recommended settings.”

• I made one call during a trip, but Phone Usage is showing HIGH. Why?

  

  Phone Usage is determined based on the amount of time for a call while driving, and not the number of times used. Check Details of that particular trip, for more information about the phone usage.

• Can I report a bug or provide feedback?

  

  Yes, feedback from users helps us improve RoadPilot. Please use the Feedback option provided under the Settings menu to send us a message, and we will do our best to get back to you promptly.